Privacy policy

Privacy Policy
Last updated: 21-04-2026

Wild Cat Energy ("we", "us", "our") operates this website and online store (the "Services") powered by Shopify. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our Services.

By accessing or using our Services, you agree to this Privacy Policy.

We collect personal information that is reasonably necessary to operate our business and provide our Services. This includes information you provide directly such as your full name, billing and shipping address, email address, phone number, account login details (if you create an account), order details, preferences, and any communications with us. Payment information is processed securely by third-party providers and we do not store full payment card details. We also automatically collect certain information including your IP address, device and browser information, cookies and tracking technologies, and website usage data such as pages viewed, time on site, and interactions. We may also collect transaction and subscription data including your purchase history, subscription details such as recurring orders, billing cycles and cancellations, and information relating to returns, exchanges, and refunds.

We use your personal information to process and fulfil orders, manage shipping and delivery, manage subscriptions and recurring billing, provide customer support, create and manage customer accounts, process returns and refunds in accordance with our policies, improve and optimise our website and services, detect and prevent fraud, send transactional communications such as order confirmations and shipping updates, and send marketing communications where you have consented or where permitted by law.

If you are located in the European Economic Area or the United Kingdom, we process your personal data under one or more of the following legal bases: contractual necessity to fulfil your order or subscription, legitimate interests to operate and improve our business and prevent fraud, consent for marketing and certain cookies, and compliance with legal obligations.

We may disclose your personal information to service providers including payment processors, shipping providers, IT systems, analytics providers, and subscription management platforms, as well as Shopify as our e-commerce platform provider. We may also share information with marketing and advertising partners, professional advisers such as legal and accounting providers, and regulatory authorities or law enforcement where required by law. We take reasonable steps to ensure that third parties handle your personal information in accordance with applicable privacy laws.

Your personal information may be transferred to, stored, and processed in countries outside Australia, including the United States and Europe. Where required, we implement appropriate safeguards such as Standard Contractual Clauses, data processing agreements, and transfers to jurisdictions with adequate data protection laws.

We use cookies and similar technologies to enable website functionality, analyse website performance, personalise your experience, and deliver targeted advertising. Where required by law, including in the European Union and United Kingdom, we obtain your consent before using non-essential cookies. You can manage or disable cookies through your browser settings.

Depending on your location, you may have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information, restrict or object to certain processing, request transfer of your data, and withdraw consent at any time. We may need to verify your identity before processing your request.

If you are in Australia, we comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). You have the right to access personal information we hold about you, request correction of inaccurate data, and make a complaint about how we handle your information. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

We retain personal information only for as long as necessary to provide our services, manage subscriptions and customer relationships, comply with legal and tax obligations, resolve disputes, and enforce agreements. When personal information is no longer required, we take reasonable steps to delete or de-identify it.

We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

Our Services are not intended for individuals under 16 years of age and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will delete it.

We may send you marketing communications where permitted by law or where you have provided consent. You can opt out at any time by using the unsubscribe link in our emails or contacting us directly. We may still send essential service communications such as order or subscription updates.

If you have a complaint about how we handle your personal information, please contact us and we will respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner or your local data protection authority in the European Union or United Kingdom.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

If you have any questions or wish to exercise your rights, you can contact us at hello@wildcatenergy.com.au. 

Wild Cat Energy is based in Sydney, Australia.